工作职责: 1. Service System Building: Set up service standards and SOPs for assigned regions. Optimize workflows per local habits. Build an efficient, compliant delivery system, monitor quality, and steadily lift user satisfaction.2. Regional User Operations: Provide premium native-language support to creators and users via chat, email, and local social media. Own follow-up and resolution of user issues. Compile service cases regularly and keep iterating the regional user experience.3. Cross-Department Collaboration: Work with Marketing, Compliance, and Operations to handle major complaints, disputes, and emergencies. Drive cross-team solutions to protect brand reputation and ensure stable business in the region. 工作要求: 1. Language: Fluency in at least one language with strong verbal & written skills; certifications preferred. Working language: English/Chinese; capable of independent all-scenario communication, user engagement, and service delivery.2. Experience: 1+ yr in customer/user service; relevant market, cross-border, or cross-cultural experience preferred. Internet, content, creator services, cross-border, or video platform experience preferred; local culture, user habits, internet ecosystem, and compliance knowledge plus.3. Competencies: Results-oriented, resilient under pressure; strong problem-solving & crisis management, quick response to negative feedback and emergencies; good coordination and team management, proven in cross-departmental communication and execution.

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